Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions govern your use of the Bats Traveller website and all travel services booked through us. By submitting an enquiry, confirming a quotation, or making a payment, you (the "Customer") acknowledge that you have read, understood, and agreed to these terms on behalf of yourself and all travellers in your group.

2. Bookings & Confirmation

• All bookings are subject to availability and are confirmed only after receipt of the applicable advance or full payment.
• A booking is treated as confirmed once we issue a written confirmation (email/WhatsApp) along with the itinerary and payment receipt.
• Quotations are valid for the period stated on the quote and may change due to fare, tariff, tax, or currency fluctuations until fully paid.

3. Payments & Pricing

• An advance payment is required to initiate hotel, transport, and permit bookings; the balance is payable as per the schedule communicated at the time of confirmation.
• All payments are processed through certified payment gateways and recognised banking channels. Applicable GST and statutory taxes are charged as per prevailing law.
• Prices are quoted for the specified number of travellers, room category, and travel dates. Any change may lead to revised pricing.

4. Inclusions & Exclusions

The exact inclusions and exclusions for your trip are listed in your itinerary and quotation. Unless expressly stated, prices do not include airfare/train fare (where not quoted), personal expenses, tips, entry fees, activities marked optional, travel insurance, or any expense arising from circumstances beyond our control.

5. Travel Documents & Eligibility

Customers are responsible for holding valid identity proof, passports, visas, permits, and any medical/vaccination documents required for the journey. Bats Traveller is not liable for denied boarding, entry refusal, or losses arising from invalid or incomplete travel documents.

6. Changes & Amendments

Requests to amend confirmed bookings (dates, hotels, itinerary, or traveller count) are subject to availability and may attract supplier charges and revised pricing. We will make reasonable efforts to accommodate changes but cannot guarantee them.

7. Cancellations & Refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms an integral part of these Terms.

8. Force Majeure

Bats Traveller shall not be liable for any failure or delay in performing its obligations due to events beyond reasonable control, including but not limited to natural disasters, extreme weather, landslides, road closures, strikes, pandemics, government restrictions, or acts of war. In such cases, supplier cancellation terms will apply and refunds are limited to amounts recoverable from suppliers.

9. Liability

We act as a booking coordinator between customers and independent service providers (hotels, transport operators, airlines, guides, and permit authorities). We are not liable for the acts, omissions, delays, or deficiencies of these third-party providers, nor for personal injury, loss, or damage to property that is outside our direct control. Travel insurance is strongly recommended.

10. Customer Conduct

Customers are expected to conduct themselves responsibly and comply with local laws, hotel policies, and guide instructions. We reserve the right to decline or terminate service, without refund, in cases of unlawful, unsafe, or disruptive behaviour.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts at Ghaziabad, Uttar Pradesh.

12. Contact Us