Privacy Policy

1. Introduction & Commitment

Bats Traveller is dedicated to safeguarding the privacy, confidentiality, and security of your personal information in compliance with applicable laws and industry standards. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your information when you access our website (https://batstraveller.com), mobile services, booking systems, social media platforms, customer support channels, or otherwise engage with our travel-related services.

2. Definitions

“Personal Data” means any information that identifies or can identify an individual directly or indirectly (e.g., name, phone number, email address, passport details).
“Sensitive Personal Information” includes payment credentials and official government ID details necessary for booking flight, railway, and hotel reservations.

3. Information We Collect

• Personal Identification Information: Name, age, gender, date of birth, passport/ID details where mandatory for travel permits.
• Contact Information: Phone number, WhatsApp contact, email address, physical billing address.
• Payment & Financial Information: Transaction identifiers, billing receipts (all payment processing is secured via certified payment gateways).
• Technical & Usage Data: IP address, browser type, device details, and interaction timestamps.

4. How We Collect Information

We collect information through website enquiry forms, package quote requests, direct telephone or WhatsApp interactions with our travel advisors, partner hotel bookings, cookies, and payment gateways.

5. Purpose of Data Collection

• Processing travel quotes, hotel reservations, permits, and transfers
• Providing 24/7 on-trip customer support and safety coordination
• Fulfilling legal, statutory, and taxation compliance
• Preventing fraud and unauthorized transactions

6. Legal Basis for Processing

We process personal data based on contractual necessity (to deliver requested travel services), legal compliance, and user consent provided when submitting inquiry forms.

7. Sharing and Disclosure

We disclose necessary travel details strictly to vetted service providers (hotels, transport operators, safari guides, local permit authorities) required to fulfill your itinerary. We do not sell or rent personal information to third-party marketers.

8. Data Security & Retention

We implement industry-standard encryption, firewalls, and strict access controls. Data is retained only as long as necessary to fulfill travel arrangements and statutory tax records.

9. Compliance With Applicable Laws

This policy complies with applicable Indian data protection and privacy regulations, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

10. Contact Information & Grievance Officer

11. Consent

By using our website, submitting an inquiry, or booking travel services with Bats Traveller, you consent to the terms of this Privacy Policy.