1. Overview
This Cancellation & Refund Policy explains how cancellations, amendments, and refunds are handled for holiday packages, jungle safaris, weekend trips, and custom itineraries booked with Bats Traveller. Because our trips involve advance commitments to hotels, transport operators, airlines, and permit authorities, cancellation charges are largely determined by these suppliers.
2. How to Request a Cancellation
All cancellation requests must be submitted in writing via email to info@batstraveller.com or through our official WhatsApp number. The cancellation is effective from the date and time we receive your written request. Verbal cancellation requests are not accepted.
3. Standard Cancellation Charges
Unless a different schedule is specified in your booking confirmation, the following charges apply based on the number of days before the trip start date:
| Cancellation Window | Cancellation Charge |
|---|---|
| 30 days or more before departure | Loss of booking advance / token amount |
| 15–29 days before departure | 25% of the total tour cost |
| 7–14 days before departure | 50% of the total tour cost |
| Less than 7 days before departure | 100% of the total tour cost (no refund) |
| No-show / early departure | 100% of the total tour cost (no refund) |
Note: The above is an indicative standard schedule. Certain hotels, airlines, cruises, peak-season bookings, and non-refundable components may carry stricter, supplier-specific cancellation terms, which will be clearly stated in your quotation and take precedence.
4. Non-Refundable Components
- Confirmed airfare and train tickets (subject to the carrier's own rules)
- Visa fees, permits, and government charges
- Special event, festival, and peak-season bookings
- Non-refundable or advance-purchase hotel rates
- Payment gateway and bank processing charges
5. Refund Process & Timeline
- Eligible refunds are calculated after deducting applicable cancellation charges and non-refundable components.
- Approved refunds are processed to the original payment method within 7–14 business days of confirmation, subject to supplier and banking timelines.
- Refunds for airline/third-party components are released only after we receive the corresponding refund from that supplier.
6. Trip Interruptions & Force Majeure
In the event of cancellations or interruptions caused by weather, natural disasters, road closures, strikes, pandemics, or other circumstances beyond our control, we will make every effort to reschedule or reroute your trip. Refunds in such cases are limited to amounts recoverable from suppliers, after deducting non-refundable and already-utilised services.
7. Amendments
Date changes or itinerary modifications are subject to availability and supplier charges. Where possible, we will offer to adjust your booking instead of cancelling it, subject to any difference in pricing.
8. Contact for Cancellations & Refunds
Bats Traveller
Email: info@batstraveller.com
Phone: +91 79824 45124
Address: 2nd Floor, Uttrakhand Medicos, Ahinsa Khand 2, Indirapuram, Ghaziabad, Uttar Pradesh 201014
This policy should be read together with our Terms & Conditions.